How fast can you ship my order?
We ship primarily via United Parcel Service. We ship every day M-F (holidays excluded). Unless otherwise noted (such as designated drop ship items), your order will ship same day of receipt of your order and credit card approval for orders received before 12:00 MST. Orders requesting priority shipping must be received by 12:00 PM E.S.T. to ensure same day shipping. Orders requesting expedited shipping which are received after 12:00 PM E.S.T. will ship the next business day. Click here to estimate time in transit.
Important: We promise to ship your order as explained above. However, mistakes in shipping beyond our control happen from time to time. In the event of a damaged, delayed or lost shipment we will send out a replacement or issue a full refund immediately. Replacement orders will be shipped using the shipping method selected on the original order. For example, if you order and request ground shipping, the replacement order will also be sent ground. Therefore, we ask that you place your order in plenty of time to accommodate such eventualities.
Order confirmation- Please be sure to enter a valid email address when ordering. Our shopping cart will email you an order confirmation immediately upon completion of your order. If you do not receive such confirmation please contact us. We do not sell any customer information under any circumstances. See our privacy statement for details.
Tracking- Our UPS shipping software will email you with information regarding your order's ship date, arrival date and tracking #. This notification will email within 24 hours of shipping. You may track your order by clicking here.
Special note: Saturday and Sunday are not regular UPS delivery days and should not be considered as such when calculating time in transit. For example, a Next Day Air order made on a Friday will arrive the following Monday, not on Saturday. This applies to holidays as well.
When will my order arrive?
This link will take you to UPS.com for calculations for time in transit. You will need to know that your product will ship w/in 2 business days from our Gilbert, AZ 85234 location. This does not pertain to items designated as drop shipments (you should contact us prior to ordering if you have time constraints): Click here to calculate time in transit.
Can I use a P.O.box for a shipping address?
Please use "UPS-able" physical addresses only.
How can I calculate shipping costs for the items I wish to order?
Click on any "ORDER" button and proceed through the shopping cart. Shipping costs are calculated as each item is added. REMEMBER: Your ordered will not be processed until your payment information is entered submitted. You can exit the shopping cart at any time without committing to an order. Click here for more on shipping costs.
Why will the shopping cart not allow me to select a shipping method?
The shopping cart is integrated with a UPS rate table which only goes to 150 lbs. If your order exceeds 150 lbs please place two separate orders. If this doesn't not permit a shipping selection then please contact us.
Notice: Shade USA reserves the right to make a selection on the customer's behalf in order to expedite the shipping process if a particular color or design of a product has not been included with the customer's order.